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Ticket Guide and FAQs

It’s ticket time again! Every year people have tons of questions, concerns, distress, ideas, problems, anger, happiness, rick rolls, reservations, complaints, promises, broken hearts, trolling, considerations, and QUESTIONS. This here guide will hopefully address some portion of that. So read up on how to buy a ticket, sell a ticket, and get all the questions to the answers you could possibly have.

How to buy a ticket to Transformus:

  • Know your ticket sales dates and times. For 2020 they are:
    • March 1st @ 2pm Eastern ( $105 each + fees)
    • April 15th @ 7pm Eastern ($130 each + fees)
    • Adolescents (3-17) starting  March 1st, 2PM Eastern: $85
    • Babes (Under 3) Starting March 1st, 2PM Eastern: Free
  • Know the ticket purchase link. For 2020 it is:
    Tickets, when available, will be available here:  transformus2020.brownpapertickets.com
  • Have an account / login set up on Brown Paper Tickets so you can save your ticket info and reprint ticket if needed (super important, do this, seriously)
  • Be at a computer / phone / tablet / digital device that can render webpages AT LEAST FIVE MINUTES before ticket sales open (to set up that BPT account or log in – whichever is appropriate for you!)
  • Select how many tickets you want and click “Add To Cart”
  • Finish the purchase process
  • Be happy!

How to sell / buy a ticket to / from someone else

  • Be trustworthy and don’t scam people.
  • Know that only the first occurrence of a barcode that is scanned will get into the event. So be careful. No exceptions to this rule.
  • If you like, call up brown paper tickets and verify the ticket (you’ll need the ticket number) and you can also have the name on the ticket changed to yours (the owner will have to do this)

Frequently Asked Questions 

and some that you should just know the answer to anyway even if you didn’t ask, but you should have, because it’s important. Why don’t you ever pay attention to the important bits? It’s because you don’t love me anymore isn’t it? I KNEW IT, you’ve been cheating on me by asking questions on facebook! Don’t you know I’m the best source for information! *sniff sniff* after all I’ve done for you…

How do I get a PDF of my ticket?

  • Head over to brown paper tickets, log in (you made an account there right?). Go to your account page and view your events/tickets. 
  • Click Transformus 2020. 
  • Click Print Tickets
  • If you are using Chrome browser (and some others like firefox) you can usually Print to PDF, in the print box change the printer source to “Print to PDF” or “Create PDF with <insert program name listed>” or whatever references Printing to a File.
  • If you can’t do this, then you should hit up the google and find a way to do it. Or call a techy friend.

It’s 1 minute after sales time and it says SOLD OUT!! How to I get a ticket??? Is it really sold out?

  • At first, sold out just means that all the tickets are RESERVED by folks who have them in their cart. Some ticket sales will fail. This happens EVERY year. 
  • Keep trying, refresh regularly.
  • Tickets aren’t fully sold out until the BoD says so on the website and on facebook.

Tickets are for real sold out, i didn’t get one. I want a ticket! How do I get a ticket

  • Wait till round 2.
  • If round 2 is sold out then there are no tickets left. At all. Sorry
  • Every year there are lots of tickets that change hands, person to person, as people realize they can’t go, their group has too many tickets, or something comes up. So ask among your friends and keep an eye on the tickets and rideshare facebook group
  • DO NOT email the BOD or call Brown Paper Tickets asking for a ticket. We do not keep tickets in reserve, we will not add extra tickets.

I bought a ticket from someone else. Can I have my name on it?

  • Sure, call up brown paper tickets and they will take care of it for you. They can change the name on the ticket. But you’ll need the ticket information and may need the original owner’s info.
  • The first scan of any unique barcode at the gate will get in. If someone else walks up with the same barcode for any reason, they will be denied entry. Be careful who you buy from.

I bought a ticket from someone and my name isn’t on it. Does that matter?

  • Nope! We don’t care whose name is on the ticket, all we care about is the barcode.
  • The first scan of any unique barcode at the gate will get in. If someone else walks up with the same barcode for any reason, they will be denied entry. Be careful who you buy from.

I want a refund for my ticket.

  • In general, refunds are not available.
  • If there was a processing error or something crazy happened, and it’s been less than 24 hours since you bought the ticket, then call Brown Paper Tickets and they will help you out: 1-800-838-3006

I just don’t want the ticket and I don’t want to sell it to a person so I want a refund.

  • Sorry, no refunds. This is a rain or shine event and refunds are not available. This is clear on the ticket sales page.

Ticket sales were TOO FAST and I don’t like it! I don’t think it’s fair! I should have a ticket and not other people because I bring/do/have/am <special thing here>!!

  • We are sorry that we cannot accommodate everyone who wants to attend Transformus. We wish we had the space to let everyone in, but we don’t.
  • We try to sell tickets with the only fair way we know how, with the least trouble possible, with the most chance for anyone to get a ticket. And that is free for all style via the website.
  • Yes, some folks will have amazingly fast internet connections and may have a milisecond or two better chance of getting a ticket. Largely though, this is still as fair as possible.
  • Please don’t take out your upsettedness, anger, and irritation over not getting a ticket and spread it all over the BoD or facebook. It’s only going to make everyone else feel bad and nothing good will come of it.
  • No one “deserves” a ticket more than anyone else. No matter how many years you have been going, no matter what you do or bring. Everyone is equal.

I heard that some people get free tickets. I want a free ticket

    • No one gets free tickets
  • Everyone – every volunteer, every member of the BoD, every participant – pays for their ticket.

I heard that Transformus reserves tickets for some people. Why can’t I have a reserve ticket?

  • We do have some reserve tickets. However they are only for team leads/coleads (up to a limit) and the BoD. Without these people the event would not exist or would fail horribly. This amounts to roughly 5% of the total amount of tickets.
  • We also reserve one ticket for each artist who receives an art grant that year. If we are paying for your art you should be able to get into the event. However the artist must still purchase the ticket themselves.

I want to volunteer!

  • That’s GREAT! Volunteer sign up will open on the same day as round two ticket sales this year
  • Please ONLY sign up to volunteer if you have a ticket. If you DO NOT have a ticket and you sign up to volunteer you are messing up the stats for that team and misleading the team lead into thinking they have people working the team when they do not. This is harmful to the event and the community.

Can I get a ticket if I volunteer?

  • No. We do not give free nor reserved tickets to volunteers and we never have.
  • If you DO get a ticket somewhere, please DO volunteer. This event only works if we have volunteers

Is there an instructional video for ticket sales?

  • Be sure to watch the whole thing